FAQ
Frequently asked questions
Everything you need to know before you sell. Don't see your question? Call us at (945) 409-5302.
What devices does PhoneKingz buy?
Mostly phones: iPhones (including older models), Samsung Galaxy, and Google Pixel. We also buy iPads and tablets, Apple Watches, MacBooks and laptops, and PCs, graphics cards (GPUs), and RAM. Call us at (945) 409-5302 and we'll confirm whether we can purchase your specific device.
I was quoted one price but offered less in store. Why?
Quotes over the phone are based on how the device is described to us. Once we inspect it in person, the final offer can come in lower if the condition is different than described, for example screen or body damage, a weak battery, water damage, replaced parts, or account or carrier locks. We'll always show you what we found. For the most accurate quote, give us the exact model, storage size, and an honest description of the condition.
Do you buy cracked phones?
Often, yes. Condition affects the offer, so a cracked screen or back may lower the price, but it doesn't automatically rule your phone out. Call us at (945) 409-5302 and we'll confirm whether we can purchase your specific device.
Do you buy phones that don't turn on?
It depends on the model and the issue. Call us at (945) 409-5302 and we'll confirm whether we can purchase your specific device.
Do you buy older phones?
Yes. We buy older phones, including older iPhone models. Value depends on the model and condition. Call us for today's price.
How do I get paid?
We inspect your device and give you a quote. If you accept it, you get paid on the spot, same day, in store.
Do I need ID?
No ID is needed to come in and get a quote. For certain purchases we may ask for a valid ID. Call us at (945) 409-5302 if you'd like to check for your device.
Should I erase my phone first?
Ideally, yes. Back up anything you want to keep, then erase the phone. Also sign out of your Apple ID or Google account and turn off Find My so the device isn't locked. If you need help, we can walk you through it in store.
Do I need an appointment?
We're open every day, 10 AM – 9 PM. Give us a call at (945) 409-5302 before you head over and we'll let you know what to bring.
How long does the process take?
Our in-store evaluations are fast. The exact time depends on the device and how busy the store is, but the goal is to get you an offer and paid without a long wait.
I'm not in Dallas. Is it worth the drive from Plano, Frisco, or Fort Worth?
We buy from customers all over Dallas-Fort Worth, and we pay top dollar, so the drive is usually worth it. Call (945) 409-5302 with your exact model, storage, and condition before you head out and we'll give you a quote, so you know what to expect before you make the trip.
Where is PhoneKingz located, and what are your hours?
We're at 8989 Forest Ln, Suite 127, Dallas, TX 75243, open every day, 10 AM – 9 PM. Tap Get Directions for turn-by-turn navigation, or call (945) 409-5302 if you need help finding us.
Still have questions?
Give us a call. We'll tell you if we can buy your device and what to bring.